While some of our rings can be resized, some of the rare metals and complex designs cannot, it really just depends on the ring. Please contact me with your original order number to to find out.
Just please let us know as soon as possible. We will work with you to come up with a good solution.
Once your return is checked in and inspected you will get an email with a new order number. Please reply to this email with any concerns or questions you have.
Please use USPS FIRST CLASS for Shipping items UNDER $75. If you are shipping an item over $75 to us, you should use USPS PRIORITY or other UPS or FEDEX services that offer additional insurance coverage. For INTERNATIONAL returns please contact us for the best return shipping method.
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It's EXTREMELY important to get sized correctly as MOST of our rings cannot be sized down! We now offer a sizing set that you can and probably should order with your ring. Once you place the order a sizing set is shipped out ahead of time to confirm all sizing, simply reply to the checkout email or send one directly to email@example.com
Wider bands will generally fit a bit more snug so for example; currently you wear a size 9 and the band you have now is 4mm wide, you want to get an 10mm wide band, you may find a 9.25 or 9.5 to be a better fit in a 9mm or larger band. Luckily they can be sized up about a half size at no charge, just cover return shipping.
Most bands unfortunately CANNOT be sized down. If you need help deciding the best size, I suggest you visit a local jeweler for sizing then email me and we can get the best size for you in the width you want.